Video advisory and real-time customer channels
Advisor-to-customer video for regulated institutions, including recording, waiting-room and queue management. The engineering domain is real-time communication.
Industries
Banking & Insurance
Software for banks and insurers, built by a team whose work already runs in German financial institutions — where data protection, availability and auditability are non-negotiable. This is an industry we know, delivered through our six engineering domains.
Evidence
Where we stand in this sector
What we have shipped in this sector
- Through our long-term engineering partnership with Sonar, our work powers video consultation used by German banks — real-time video engineering, live captioning and translation, and platform operations.
- Live multilingual captioning and translation (15 languages, including Indian languages) added to an existing video-consultation platform in production, not a greenfield demo.
- Vision-model damage analysis for insurance video-call workflows, and payment and checkout integrations delivered inside the same platform context.
What we offer as capability
- Named bank references, available in a direct conversation and subject to client consent.
- AI added to a platform already in production — captioning, translation and vision features retrofitted into live regulated systems without a rebuild.
- DORA-aware engagement terms for EU financial clients: register-ready contract provisions, audit cooperation, defined exit and handover support.
Scope
What we build for banks and insurers
Banking and insurance is a sector we know, delivered through our engineering domains — each item below links to the domain that does the work.
AI for financial workflows
Live multilingual captioning and translation for advisory calls, and vision AI such as our damage analysis for insurance video calls, running self-hosted. See AI & model engineering.
Compliance-aware architecture
GDPR-first design: data minimization, self-hosted processing, controlled data flows. For EU financial clients we engage as a DORA-aware ICT third-party provider, with contract terms, access scoping and exit support designed for your register. For Indian financial-sector projects we design with local regulatory expectations for data residency in mind. See security, compliance & data-sovereignty engineering.
Banking-adjacent integrations
Payment and checkout integrations and connections to surrounding systems, built inside that same platform. See integration & API engineering.
Long-term platform stewardship
Financial software is never "done": continuous engineering, operations and monitoring over years, not months, covered by product & software engineering and cloud, DevOps & managed operations.
Tech stack
- WebRTC
- modern SFUs (LiveKit, mediasoup-class)
- media pipelines (incl. Kurento)
- Whisper ASR
- live translation models
- vision-language models
- self-hosted GPU infrastructure
- payment gateway/PSP integration
- containerization
- CI/CD
- monitoring
Method
How we work in regulated environments
-
Regulated-sector defaults.
Every design decision starts from the assumption that an auditor will ask about it — logging, access control, data residency, retention.
-
Sovereign infrastructure.
Where AI is involved, we self-host models on dedicated hardware so customer conversations never transit third-party AI APIs.
-
Small, senior, stable team.
The same engineers stay on the account — institutional knowledge is part of the deliverable.
-
European rigor, Indian delivery.
German-market quality expectations executed from our Udaipur engineering base.
FAQ
Frequently asked questions
Have you actually worked with banks?
Yes. We are the long-term engineering partner for Sonar, a video-consultation platform used by German banks. Our contribution spans real-time video engineering, live multilingual captioning and translation, and platform operations.
How do you handle GDPR for financial clients?
By architecture, not by paperwork alone: self-hosted AI processing on dedicated infrastructure, controlled data flows, and deployment designs that a data-protection officer can audit. Removing third-party AI APIs from the data path eliminates the hardest compliance questions. Our full posture — including the client-hosted operating model and our DORA awareness as an ICT service provider — is documented on the security & data stewardship page.
Can you add AI features to an existing banking platform?
Yes. We have integrated live captioning and translation (15 languages, including Indian languages) into an existing video-consultation platform, and built AI damage analysis for insurance video calls — both as additions to live systems, not greenfield builds.
Do you work with insurers as well as banks?
Yes. Our vision-model damage analysis was built for insurance video-call workflows — assessing damage shown on camera during a claim call.
Where is your financial-sector engineering strongest?
In the customer-facing layer and everything underneath it: real-time advisory channels, the AI inside them, and the integration, platform and compliance engineering that keeps them auditable. That is where our German banking work has run for years, and it is where we add the most in the first quarter of an engagement.
What does a typical engagement look like?
Long-term partnership: a stable senior team providing continuous feature development, integration work and operations. We prefer multi-year stewardship over one-off projects, because that is where regulated-sector software quality actually comes from.